How do I repair software error for Sport Earbuds?

How do I repair software error for Sport Earbuds?

ONIONI Member Posts: 1
I cannot pair my Sport Eardus with any new device. I think this problem is caused by the inability to clear previously paired bluetooth devices. I wanted to update from btu.bose.com to fix the error. Although the computer's usb driver detects the device, it says "It looks like your case is empty." I'm getting a warning. (even though the earphones are charging in the charging case) Can you help me find out what is causing the problem?
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