Users reporting seeing white screen on WearableConnectUIPanel

Users reporting seeing white screen on WearableConnectUIPanel

cubin03cubin03 Member Posts: 1
We updated our app to Bose SDK 4.0.5 and our users on Android are reporting only seeing a white screen during the portion when users attempt to discover and connect to their Bose device. This ends up being a blocker and users can not progress through the app any longer.

This appears to only be reported for users on devices running Android 7 and 7.1 so far. Higher Android versions (including 10) and iOS version is not having this problem and app works as intended.

Bose SDK: 4.0.5
Unity: 2018.4.7f1
Minimum API Level: 5.1 Lollipop
Scripting Backend: IL2CPP ARMv7/ARM64

Comments

  • Filip@Bose[email protected] Member Posts: 43
    Thank you @cubin03 on your bug report, while we look into this, can you tell me more details about your firmware version?
    You can check at btu.bose.com,
    Cheers!  B)
  • Filip@Bose[email protected] Member Posts: 43
    Can you make sure you are using Android 8 and up.

    Here's the Android release notes:

    v4.0.15

    Release Date
    10/14/2019
    Additions and Improvements
    • All sample applications work on API level 26 and above. There’s an error message that notifies the minimum required API version if it’s lower than 26 (Android 8.0).


    Here's the Unity one:

    v4.0.5

    When upgrading, please be sure to follow our Upgrade Guide.
    Release Date
    11/13/2019
    SDK/API Changes
    • Allow compilation support on Android SDK 21+. Runtime support: Android SDK 26+.
    • Allow compilation support on iOS 12+. Runtime support: iOS 12+.

    Let me know if that helps!
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